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Noemie Papp

Legal adviser

Consumer Affairs & Coordinator Digital issues

n.papp@ebf-fbe.eu

www.ebf-fbe.eu

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FOR MORE INFO CONTACT

Noemie Papp

Legal Adviser

Consumer Affairs & Coordinator Digital issues

n.papp@ebf-fbe.eu

www.ebf-fbe.eu

FIVE ACTIONS FOR THE FUTURE OF DIGITAL BANKING:

  • 1Boost digital inclusion by developing public-private partnerships between banks and public authorities.
  • 2Organise a full-fledged stakeholders debate on innovative payments and pan-EU solutions with consideration for costs and benefits for all stakeholders.
  • 3Promote a cybersecurity awareness campaign highlighting existing and new threats, making digital finance more secure and building trust.
  • 4Conduct a ‘fitness check’ on existing financial services legislation to adjust to the global market reality and to ensure consistency.
  • 5Conduct a joint assessment by both government and industry on opportunities and impact of crypto-technologies.

FOR MORE INFO CONTACT

Noemie Papp

Legal Adviser

Consumer Affairs & Coordinator Digital issues

n.papp@ebf-fbe.eu

www.ebf-fbe.eu

Highlights

The EBF blueprint for digital banking and policy change

Highlights

Banks in the driving seat
62.000.000.000

European banks are major investors in IT infrastructure and services, pouring billions of euros every year into innovation, research, as well as maintenance.

Research among banks conducted in 2015 by Celent shows that European banks in 2018 expect to invest some €62 billion in IT.

Anticipating disruption

Bankers have been expecting major
changes in customer channels

This survey among bankers by PWC estimates the approximate percentage change of the activities on various customer channels in 2013 and 2016:

  • - 25
    Branch
  • - 13
    Phone
  • 37
    Online
  • 56
    Social
  • 64
    Mobile

Banks embrace the FinTech opportunity

European banks lead the engagement with FinTech companies, according to analysis by blogger Avinash Swamy, as reported by thefinanser.co.uk.:

Jonathan Hill

European Commissioner for Financial Stability and Capital Markets Union

Customers at the centre
214.000.000

Some 214 million people in Europe will use mobile banking services by 2018 according to Forrester Research.

Approximately 185 million Europeans expect to use a mobile payment app instead of cash in 2016. The value of mobile payments worldwide is set to exceed 207 billion euros in 2015, according to an Ipsos survey conducted on behalf of a bank.

Customers trust banks with their data

Banks are the type of company most trusted to securely manage customer data, according to a study by Accenture:

Preferred for mobile payments

Most respondents in a 2015 ING survey said they prefer their own bank over other online services when conducting mobile payments:

  • My bank
    84%
  • Named groups
    (e.g.Google, Apple)
    5%
  • Other suppliers
    5%
  • Social Media
    (e.g.Facebook,
    Twitter)
    4%
  • Other
    banks
    2%

Benjamin Ensor

Forrester Research

Benefits for both

315.000.000
users

Some 315 million Europeans

use the Internet every day

according to Eurostat.

Digital Single Market
EU cross-border services account for
only 4%
of today’s digital market in Europe:
  • 15% of European consumers bought online from other EU countries in 2014:
  • 415.000.000.000
    3.800.000 jobs
    The Digital Single Market can create up to €415 billion in additional growth, with as many as 3.8 million new jobs and a vibrant knowledge-based society, according to the EU Commission.
    You cant use 18th century law for a digital world. Andris Ansip, Vice-President in charge of Digital Single Maket, European Commission
  • 7% of SMEs sell cross-border in the EU single market:
What you need to know