Banks in the driving seat
European banks are major investors in IT infrastructure and
services, pouring billions of euros every year into innovation,
research, as well as maintenance.
Research among banks conducted in 2015 by Celent shows that
European banks in 2018 expect to invest some €62 billion in IT.
Bankers have been expecting major
changes in customer channels
This survey among bankers by
PWC estimates the approximate
percentage change of the
activities on various customer
channels in 2013 and 2016:
Banks embrace the FinTech opportunity
European banks lead the engagement with FinTech
companies, according to analysis by blogger Avinash
Swamy, as reported by thefinanser.co.uk.:
for Financial Stability and
Capital Markets Union
Customers at the centre
Some 214 million people in Europe will use mobile banking
services by 2018 according to Forrester Research.
Approximately 185 million Europeans expect to use a mobile
payment app instead of cash in 2016. The value of mobile
payments worldwide is set to exceed 207 billion euros in 2015,
according to an Ipsos survey conducted on behalf of a bank.
Customers trust banks with their data
Banks are the type of company most
trusted to securely manage customer data,
according to a study by Accenture:
Preferred for mobile payments
Most respondents in a 2015 ING
survey said they prefer their own
bank over other online services when
conducting mobile payments:
Some 315 million Europeans
use the Internet every day
according to Eurostat.
services account for
of today’s digital
market in Europe: